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SAP CRM Training Course Content ( 5 day course )

Topics

SAP CRM – Master Data & Base Cutomizing

CRM Basic data & Customizing settings for these objects:

	Business partner
	Organizational model
	Territory Management
	Product master CRM Business Transactions
	Overview of generic functions in business transactions
	Activity Management
	Transaction types
	Partner determination customizing
	Overview of Pricing in CRM
	Actions (Output determination)
	CRM Billing CRM Middleware
	CRM Middleware Overview
	Basic concepts of CRM middleware
	Replication administration
	Monitoring & error handling People Centric CRM
	Lead Management
	Date management
	Status management
	Incompletion log
	Text Determination

CRM Web Client UI Features :

	Getting started, terminology
	Introduction to Web Client Architecture
	Business Roles and Customization
	Customization of Navigation profiles & Work Centers
	Configuring Components
	UI Personalization features
	Introduction to Reporting in CRM

SAP CRM Sales

	Sales Cycle
	Opportunity management
	Copy Controls
	Quotation and Order Management
	Contract Management
	Special functions in Order management

Marketing Planning and Campaign

	Overview of marketing management in mySAP CRM
	Marketing and campaign planning
	Planning and managing marketing projects
	Marketing Calendar
	Channel Details
	Personalized e-mail forms
	Business partner segmentation
	Marketing Attributes
	Segment builder
	Creating profiles and target groups
	Campaign Automation
	Product proposals
	External List Management
	Lead Management

CRM Service

	Overview of CRM service
	Installed Base
	Service Contract and Entitlements
	Planned Services
	Service Order Management
	Complaints and Returns
	In-house repair
	Enterprise Intelligence
	E Service